NORMAS DE BIOSEGURIDAD PARA PREVENCIÓN DE COVID 19 QUE SE IMPLEMENTARAN EN LA CADENA DE
HOTELES LE MANOIR EGINA HOTELS

Los siguientes protocolos están sujetos a cambios según lo indiquen los entes de salud

Todo nuestro personal estará dotado de los elementos de protección personal (EPP), guantes largos, gafas
y tapabocas, establecidos por el gobierno desde el inicio de labores.

Todos los días se realizará la toma de muestra de temperatura con el termómetro para verificar y llevar
un control de las condiciones de salud de nuestros colaboradores.

En nuestras recepciones encontraran la información de los centros de atención médica más cercanos a
nuestros hoteles, así como los elementos para desinfección permanente del área.

En las áreas públicas se colocarán habladores informando las medidas de higiene, y formas de prevención
del Covid -19.

Las áreas públicas se encuentran baños dotados con jabón y gel antibacterial para nuestros huéspedes.
Se cuenta con un plan y horario de limpieza y desinfección para las distintas áreas de los hoteles, el cual
está siendo adecuado para el manejo del Covid 19, y estará siendo supervisado constantemente por los
encargados.

En los restaurantes se implementarán las medidas de distanciamiento social que comprende una distancia
de 2 metros entre personas.

Los estándares de limpieza de las habitaciones están enfocados a la limpieza y desinfección de esta.
El proveedor de lavado de lencería cuenta con los estándares establecidos para el manejo preventivo del
Covid 19.

El uso del ascensor estará sujeto a la ocupación que se tenga en el hotel, permitiendo máximo el ingreso
de dos personas por recorrido.

Diariamente todas nuestras áreas comunes (pasillos, lobby, puertas, ascensores, baños, mesas, sillas,
escritorios, etc.) serán desinfectadas cada 3 horas
PRIOR YOUR STAY


•We are constantly monitoring information regarding public health around the globe, especially in Colombia in the cities of Medellin, Bogota, keeping in touch with the local and national health authorities. Given the case that a situation arises, we will be informing of any decision made in order to maintain the health and safety of all.


•We are training and creating awareness in our suppliers, collaborators and clients in how to maintain healthy and create a safe environment for everybody. We do this by providing information about the importance of washing hands, maintaining social distance, respiratory hygiene/cough etiquette protocol and use of face mask. Most important, how to recognize COVID-19 symptoms and the proper way to report any possible spread among suppliers, collaborators and clients.


•An early check-in will be offered as courtesy in order to avoid crowded spaces.


•It will be informed to the people that make a reservation, previous to their arrival, about the measures that will need to be followed regarding temperature taking, a health condition questionnai- re, the hand-wash protocol, social distancing, use of face mask, avoiding large crowds and the respiratory hygiene/cough etiquette protocol, among others.


•Every supplier and collaborator must allow their temperature to be taken in our facilities. If they show temperature exceeded 38 degrees Celsius, they will not be allowed to enter and the proper risk management measures will be taken, which have been defined in the protocol. They also have to comply as well with the implemented biosafety protocols.


DURING YOUR STAY


•It will be suggested to all of our guests the use of a face mask and the disinfection of both footwear and luggage before entering the premises.


•When checking-in every guest must allow for their temperature to be taken. If they show temperature exceeds 38 degrees Celsius , the risk management measures will be taken, which were defined in the protocol.


•We will encourage our guests and collaborators to be washing their hands constantly or using antibacterial hand gel when entering any hotel area, including the Hotel lobby, restaurants, etc. Or areas with a significant movement of people. The Hotel will provide several stations with disinfectant gel in different areas of the facility.


•A rigorous regime of daily cleaning and sanitation will be maintained. Which includes the disinfection of surfaces with great deal of handling, public areas, tables, chairs, handrails, knobs, etc., that are of common use. We will also use in our especial disinfectants, vouched for the eradication of COVID-19.


•Room Service as well.


•Social distancing will be mandatory in the hotel restaurants and service areas. Sit-down service will also be prioritized, complying with all biosafety measures.



AFTER YOUR STAY


•A thorough cleaning and disinfection will be performed to every room after being used.


•A digital bill of any consumptions made during your stay will be sent.